Upon receiving her (first – she’s a new patient) billing statement, one patient looked at the adjustments column and said “What’s this?”
I told her that they are the contractual adjustments I make because I am an in-network provider with her insurance. She was incensed – not at me, at the tiny tiny amount the insurance companies feel acupuncture is worth. She asked some other questions, like why I didn’t change my rates. I pointed out that even if I did change my fees, all that would happen is that I would have to write off larger amounts.
It really did my heart good to have a patient get so upset on my behalf.
I love what I do & I have the BEST patients! Thanks to all of you.
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